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| Name | Amount | Description |
|---|---|---|
| Residential Broadband Internet and Telephone Service Pricing | ||
| Bronze Residential Service | $49.99 per month | Up to 100 Mbps Fiber Internet Service; unlimited; optimum performance for 1 to 5 devices |
| Silver Residential Service | $64.99 per month | Up to 300 Mbps Fiber Internet Service; unlimited; optimum performance for 5 to 10 devices |
| Gold Residential Service | $79.99 per month | Up to 1 Gbps Fiber Internet Service; unlimited; optimum performance for 15 to 25 devices |
| Platinum Residential Service | $99.99 per month | Up to 2 Gbps Fiber Internet Service; unlimited; optimum performance for 25+ devices |
| Safe & Secure Package (ExperienceIQ®/ProtectIQ®) | $8 per month | Parental Control Package/Access Security Package |
| Wi-Fi Service Extender | $4.99 per month plus applicable taxes/fees. | Extends range of Wi-Fi signal |
| Outdoor Wi-Fi Service Extender | Monthly Charge; Price Varies on Model; subject to applicable taxes/fees; install charges may apply.
| Extends range of Wi-Fi signal |
| Seasonal Suspension | $10 per month | Limited Data Table (Account remains active; services are suspended) |
| Battery Backup (8 hour) | One-Time Fee; Prior to Installation $100 Cost; post-installation $275 | Powertec Solutions PS36L-U7-2, estimated 8 hours standby time |
| Battery Backup (24 hour) | One-Time Fee; Prior to Installation: $220 Cost post-installation: $400 | Powertec Solutions PS36L-U7 with 2 stackable batteries (PS36L-EX-2), estimated 24 hours standby time |
| Residential Telephone Service (VoIP) | $29.95 per month per number plus applicable taxes/fees. (International services are subject to additional charges and fees) | Voice over IP (VoIP) Phone Service per number |
| Static IP | $15 per month per Static IP | Static IP Address |
| Business Broadband Internet and Telephone Service Pricing | ||
| Bronze Business Service | $49.99 per month | Up to 100 Mbps Fiber Internet Service; unlimited; optimum performance for 1 to 5 devices |
| Silver Business Service | $99.99 per month | Up to 300 Mbps Fiber Internet Service; unlimited; optimum performance for 5 to 10 devices |
| Gold Business Service | $199.99 per month | Up to 1 Gbps Fiber Internet Service; unlimited; optimum performance for 15 to 25 devices |
| Platinum Business Service | $299.99 per month | Up to 2 Gbps Fiber Internet Service; unlimited; optimum performance for 25+ devices |
| Bronze Business Service with SLA | $299.99 per month | Up to 100 Mbps Fiber Internet Service with Service Level Agreement (SLA); unlimited; optimum performance for 1 to 5 devices |
| Silver Business Service with SLA | $314.99 per month | Up to 300 Mbps Fiber Internet Service with Service Level Agreement (SLA); unlimited; optimum performance for 5 to 10 devices |
| Gold Business Service with SLA | $329.99 per month | Up to 1 Gbps Fiber Internet Service with Service Level Agreement (SLA); unlimited optimum performance for 15 to 25 devices |
| Platinum Business Service with SLA | $349.99 per month | Up to 2 Gbps Fiber Internet Service with Service Level Agreement (SLA); unlimited; optimum performance for 25+ devices |
| Wi-Fi Service Extender | $4.99 per month plus applicable taxes/fees. | Extends range of Wi-Fi signal |
| Outdoor Wi-Fi Service Extender | Monthly Charge; Price Varies on Model; subject to applicable taxes/fees; install charges may apply.
| Extends range of Wi-Fi signal |
| Safe & Secure Package (ExperienceIQ®/ProtectIQ®) | $8 per month | Parental Control Package/Access Security Package |
| Business Telephone Service (VoIP) | $39.95 per month per number plus applicable taxes/fees. (International services are subject to additional charges and fees) | Voice over IP (VoIP) Phone Service per number |
| Customized Business VoIP Phone Solution | Monthly; Varies; plus applicable taxes/fees. (International services are subject to additional charges and fees) | Customized Business VoIP Phone Solution quote provided upon request |
| Static IP | $15 per month per Static IP | Static IP Address |
| Product and Service Fees & Charges Common Across Residential and Business Customers | ||
| For more information or inquiries about products not listed, please contact Fiber by Central Florida Customer Service. | ||
| Basic Fiber Internet Service Installation Fee | $100 plus applicable taxes. | Standard Fiber Installation, MyFiberIQ Account Access and MyPortal Access |
| Complex Fiber Installation Fee | Varies; plus applicable tax | |
| Service Call | $140 minimum/2 hrs. | Standard Business Hours (up to 2 hours, additional charge may apply if exceeding two hours on-site) |
| Relocate/Re-install Residential Fiber Internet Service | $185 | A service re-installation fee will apply when a customer requests the relocation or re-installation of an existing service. An additional $50 fee may be charged if the relocation requires wiring to be run behind a different wall. |
| Relocate/Re-install Business Fiber Internet Service | $190 | A service re-installation fee will apply when a customer requests the relocation or re-installation of an existing service. |
| Damaged Drop Charge | $250 | If the customer damages the fiber drop and it must be re-run and re-installed, a one-time charge will be applied for each incident. An additional $50 fee may be charged if the relocation requires wiring to be run behind a different wall. |
| No Show/Cancellation Fee | $75 | A one-time fee will be charged to customers for no-shows, late cancellations, or if no individual aged 18 or older is present for the scheduled installation. |
| Return Check/Debit/Credit Card Payment Fee | $35 | A one-time fee will be charged for each returned payment, with the fee amount determined by the outstanding balance, in accordance with Florida Statutes. |
| Late Payment Fee | 10% of payment or $10, whichever is greater. | A one-time late payment fee will be applied per occurrence if payment is not received. |
| Equipment Recovery Fee | $60 | A one-time charge will be applied to the account if a service visit is required to recover equipment that the customer has not returned. This fee covers the cost of retrieving equipment in lieu of the customer returning it themselves following service disconnection or cancellation. |
| Suspension Fee | $25 | A $25 suspension fee will be applied to all accounts suspended due to non-payment as an immediate charge. |
| Replacement Equipment Charges: An Optical Network Terminal (ONT) and a GigaSpire wireless router will be installed on the customer’s premises when fiber or telephone service is installed. Both are provided free of charge while service is received from Fiber by Central Florida. If Fiber by Central Florida Internet Service is disconnected at a location for any reason, this equipment must be returned to Fiber by Central Florida in good working condition within 14 days after cancellation/disconnection of service. |
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| ONT Damage/Non-Return Fee | ONT –
| A one-time fee will be applied to the account if the customer damages the equipment or does not return it in good working condition within 14 days following service cancellation or disconnection. |
| GigaSpire Wireless Router Damage/Non-return Fee |
| A one-time fee will be applied to the account if the customer damages the device or fails to return the equipment in good working condition within 14 days following disconnect or cancellation of service. |
| Wi-Fi Extender Damage/Non-return | Varies on Model plus applicable taxes/fees.
| A one-time fee will be applied per Wi-Fi extender if the customer damages the device or does not return the equipment in good working condition within 14 days following service disconnection or cancellation. |
| Outdoor Wi-Fi Extender Damage/Non-return | Varies on Model plus applicable taxes/fees.
| A one-time fee will be applied per Wi-Fi extender if the customer damages the device or does not return the equipment in good working condition within 14 days following service disconnection or cancellation. |
| ExperienceIQ® and ProtectIQ® are registered trademarks of Calix, Inc. | ||
