Can I use my own equipment?

You must use the ONT (modem) provided to receive internet service. Though you can use your own router, we highly recommend that you utilize the router we provide. With the provided router, we can provide direct technical support remotely to your home, at no extra charge. If you elect to use your own router and we are unable to resolve the issue over the phone, a service call will be required and a fee of at least $99 will be added to your monthly bill.