As we build our fiber-to-the-home network, you may see trees and vegetation near the lines being trimmed, or in other cases cases removed altogether. This is necessary for preventing damage to the fiber lines that can result in outages and potentially threaten public safety.
We are committed to treating members and their property with quality service and respect. When right-of-way changes impact your home or property, we will work with you, the homeowner, as much as the project allows.
You must use the ONT (modem) provided to receive internet service. Though you can use your own router, we highly recommend that you utilize the router we provide. With the provided router, we can provide direct technical support remotely to your home, at no extra charge. If you elect to use your own router and we are unable to resolve the issue over the phone, a service call will be required and a fee of at least $99 will be added to your monthly bill.
Fiber by Central Florida offers 3 tiers of internet pricing, along with service enhancements and HD-quality phone service. For more information on our packages, visit our Residential Plans and Pricing page.
As an extension of the cooperative, Fiber by Central Florida is based locally and invested in the advancement of the communities we serve. Unlike big name providers who have neglected rural areas for decades, we are personally committed to improving the quality of life for those living in them - with quality, reliable internet service at a competitive price.
Also, others may tout fiber, but in many cases that fiber stops at the street, meaning another transmission medium is needed to bring internet into your home. Many internet providers use fiber in their systems but use copper lines for the final connections to the home, resulting in slower speeds. Fiber by Central Florida will provide 100% fiber all the way to the home.
No, Fiber by Central will never throttle your service or impose any kind of data caps whatsoever.
Repair or replacement due to physical damage to the ONT, GigaSpire, fiber optic cable, or any other equipment will be charged to the subscriber. Malfunctioning equipment will be replaced by Fiber by Central Florida at no charge.
You are not required to provide any equipment. You will be provided with an Optical Network Terminal (ONT), which functions as a modem, and a WiFi router which will deliver a very powerful, state-of-the-art "managed" WiFi signal for your home.
Yes, but if it's a new installation, you will have to get permission from the homeowner to have the installation performed.
Fiber will follow the existing path of your electrical service. If your electrical service is aerial, a drop install will be performed. If your electrical service is underground, the drop will be spliced into your existing electric path.
Yes, Fiber by Central Florida uses its broadband fiber to provide Voice-Over-IP (VoIP) phone services at an affordable price. We also offer additional add-ons to ensure you get the most our of your service like WiFi extenders and our Safe & Secure Package.
Co-ops Vote
Outage Center