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Outage Center
Storm FAQs
Contact our office at (844) 533-4237 or fill out a support ticket here – Report a Fiber Outage – Fiber by Central Florida.
Fiber by Central Florida internet service will not work without power. Electrical power is required to operate devices in your home such as your TV, internet modem and home phone. Electrical power must be restored before our technicians can begin damage assessment and outage restoration. Typically fiber service is restored once the customer’s power is restored.
It is possible for your home or business to have power, but your fiber service may be experiencing an issue with the network serving your area. There could be damage to a fiber line serving your home or one of our fiber huts could be experiencing a power outage. There could also be connection issues between your home and the nearest utility pole serving your home. To ensure our team is aware of this, report your fiber outage here – Report a Fiber Outage – Fiber by Central Florida
- If your power has been restore and you are still experiencing a fiber outage, you may need to reset your equipment.
- Unplug your equipment (i.e, your modem)
- Wait 30 seconds
- Plug your equipment back into the power source
We strongly recommend our customers have a battery backup in place for continuation of your service during storms. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. For more information on backup batteries click here – Battery Backup – Fiber by Central Florida or contact us to request a backup battery by calling (844) 533-4237 or by filling out our contact us form – Contact Us – Fiber by Central Florida